ALACRITY SECURITIES LTD.
"The stock investor is neither right or wrong because others agreed or disagreed with him; he is right because his facts and analysis are right."
― Benjamin Graham
"Filing Complaints on SCORES- Easy & quick
a. Register on SCORES portal
b. Mandatory details for filing complaints on SCORES:
i. Name,PAN,Address,Mobile Number, Email ID
c. Benefits:
i. Effective Communication
ii. Speedy redressal of the grievances"
Member has also included procedure for filing of complaints on SCORES and benefits of the same in the welcome kit given to investors at the time of registration.
Framework for Trading Members to provide the facility of voluntary freezing/blocking the online access of the trading account to their clients as per SEEBI Circular No. SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024
Calling a Dedicated Support Line:
* Call at the dedicated number 9320021554 and alacritysec@gmail.com (Between 8:30 am – 5 :30 pm excluding Sundays and public holidays).
* The customer support agent will verify the client's identity and may request additional information.
* Once verified, the agent will freeze the account.
The member has brought the “Investor Charter for Stock Brokers”, to the notice of their clients (existing as well as new clients) through disclosing the Investor Charter on their respective websites, making them available at prominent places in the office, provide a copy of Investor Charter as a part of account opening kit to the clients, through e-mails/ letters etc.